Club terms

This English version is a translation provided for convenience only. In the event of any discrepancy, the French version prevails. Version dated 15 October 2026. This document replaces the ‘Rental terms’ and the ‘Swap terms’.

These terms govern membership of the Segna Club and the resulting provision of pieces, between Segna (SASU, RCS Paris 941 271 801, 60 rue François 1er, 75008 Paris) and any natural person of legal age, acting as a consumer, who holds a Segna account (the ‘Member’). They supplement the Terms of use and, for the purchase of pieces, the Terms of sale.

The Club is a contract under which fashion pieces are made available in return for a membership: the Member wears the pieces of their choice, within the limit of their budget, for as long as their membership is active, and returns them to Segna. The pieces remain the property of Segna.

Membership can only be taken out in the Segna iOS app. It is reserved for Members whose French mobile number has been verified and, for Club+, whose identity has been verified (article 3).

The budget corresponds to the cumulative value, at the price shown in the catalogue, of the pieces the Member has at home at the same time. Returning a piece frees up its value. Purchases do not count against the budget.

Prices include all taxes (including 20% VAT). Segna may change them by giving one month's notice by e-mail; a Member who refuses the increase may cancel free of charge before it takes effect.

Membership is taken out in the app after express acceptance of these terms. Payment is made by bank card, Apple Pay or Google Pay via Stripe Payments Europe Ltd. The first monthly payment is charged on sign-up, then each month on the same date. An invoice is available in the Membership section.

Club+ requires an identity verification (identity document and selfie), carried out by Stripe Identity before the first order. Segna does not keep the documents; only the result of the verification is sent to Segna.

Welcome offers and referrals: Segna may offer one additional included swap on sign-up or for each friend who signs up via the referral link. These benefits are personal, have no monetary value and are non-transferable.

The Member puts together their box in the app. A piece added to the bag is reserved for 10 minutes during payment. Segna checks, cleans and photographs each piece before dispatch; the condition so recorded is authoritative on dispatch and on return.

Delivery to mainland France only: to a Mondial Relay pickup point (free as part of the included swap and from €50 worth of pieces), to the home by Mondial Relay (free as part of the included swap) or to the home by Chronopost (contribution shown in the bag, €10 discount as part of the included swap). Indicative delivery times after dispatch: 1 to 2 working days with Chronopost, 4 to 5 working days with Mondial Relay. Segna dispatches within 1 working day of the order being confirmed.

The Member checks their pieces on receipt and reports any issue (damaged parcel, missing, damaged or non-conforming piece) from the Orders section, with supporting photos. If nothing is reported within 24 hours of delivery, receipt in good order is confirmed automatically and the condition photographed on dispatch is presumed to have been accepted.

Budget: the value of the pieces the Member has at home may not exceed their budget (€300 for Club). A bag that exceeds it cannot be confirmed; the Member removes pieces, returns others or upgrades to Club+. On Club+, going beyond €500 is possible in return for a supplement of €0.10 per euro of excess value, shown before payment. The supplement covers 30 days.

Cancellation of an order: an order can be cancelled free of charge from the app as long as its preparation has not started. Sums paid are refunded in full and the included swap is restored.

There is no set wearing period: the Member keeps their pieces for as long as their membership is active. The Member can change them whenever they wish by returning all or part of their box.

One swap per month of membership is included: delivery of the new box and return of the previous one are free. Additional swaps are unlimited within the limit of the budget; the Member then pays the outbound delivery costs (carrier rate shown in the bag) and the pickup-point return costs (€3.50 incl. VAT for up to 3 pieces, €4.50 above that). An unused included swap is not carried over.

A new bag cannot be reserved while a dispute is open or a dispute invoice remains unpaid.

Pieces are returned exclusively by drop-off at a pickup point (Mondial Relay or Chronopost), with the label generated in the app, in the Segna packaging or equivalent packaging. The drop-off date recorded by the carrier is authoritative.

Pieces are returned unwashed: dry cleaning is handled by Segna. They must be complete (belts, buttons, garment covers, boxes).

Return deadline: when the membership ends (cancellation, non-payment, suspension), all pieces must be dropped off no later than 7 days after access ends, by 11:59 pm (Paris time). Where an order has a due date (budget supplement, one-off offer), the deadline is shown in the app; it may be extended by 1 to 60 days for €0.02 per euro of value per day (minimum €0.50). Reminders are sent 7, 3 and 1 day(s) beforehand.

On receipt, Segna inspects each piece and validates the return in the app. The corresponding budget is freed up when the return is validated.

If the pieces are not dropped off by the deadline, the following procedure applies:

If the pieces are ultimately returned in good condition after payment of the failure-to-return compensation, Segna refunds that compensation, less the late-return compensation due up to the drop-off date. Segna may, at its discretion, waive all or part of the compensation (proven difficulty in dropping off, carrier incident reported in the app).

The Member takes care of the pieces as a reasonable and prudent person would (en bonne mère de famille): no washing or alterations, no modification without Segna's agreement. Signs of normal wear (slight loss of shape, pilling, odour) are not charged for.

If damage is found on return, Segna applies the following scale, expressed as a percentage of the replacement value of the piece (shown on its product page):

Segna Protection, by plan:

Pack Zen is offered as an option to Club Members with each order, for 3% of the value of the pieces (minimum €3.40); it includes repair at a partner workshop. Club+ protection covers stains and minor everyday accidents. The following are excluded from all protection: loss, theft, failure to return, intentional damage and modifications to the piece made without agreement.

The compensation is notified in the app together with the photos of the findings, and invoiced via Stripe. The Member may dispute it within 7 days at contact@segnashare.com. While a damage invoice remains unpaid, access to orders is suspended.

The Member may at any time buy a piece they are wearing, at the catalogue price less their plan's discount. The sale is governed by the Terms of sale; the piece leaves the budget and no longer has to be returned. The Member may withdraw from the purchase within 14 days of it, under the conditions of article 7 of the Terms of sale; the Member then returns the piece in the condition it was in at the time of purchase.

Switching from Club to Club+ takes effect immediately; the price difference, prorated for the current period, is charged to the registered card. Switching from Club+ to Club takes effect at the end of the current period, without proration; pieces exceeding the new budget must be returned before that date. No change is possible while a payment has failed.

Membership is monthly, with no minimum commitment, and is tacitly renewed. The Member may cancel it at any time from the Membership section; access remains active until the end of the paid period, no further payment is taken and the pieces must be returned within 7 days of the end of access. No prorated refund is due.

If the monthly payment fails, the Member is notified by e-mail and has 3 days to update their payment method. After that period, the membership ends, the account reverts to Guest and the pieces must be returned within 7 days.

Segna may cancel the membership with immediate effect, by e-mail, in the event of a serious breach (failure to return, unpaid invoice, fraud, commercial use of the pieces); the last monthly payment is then refunded on a prorated basis, unless it is set off against sums owed.

Segna is bound by an obligation of means (obligation de moyens) as regards the availability of the pieces in the catalogue. Segna is not liable for delays attributable to carriers, without prejudice to the Member's rights in the event of non-delivery. The pieces are second-hand goods: their condition is that stated on the product page and recorded on dispatch.

Customer service: in-app chat, contact@segnashare.com, 07 81 77 47 35. If a dispute is not resolved, the Member may refer it free of charge to a consumer mediator, under the conditions laid down in articles L611-1 et seq. of the French Consumer Code (Code de la consommation). French law applies; the French courts have jurisdiction. Apple is not a party to this contract and assumes no obligation under it.